Open Positions.

We are looking for a technically savvy Customer Success Champion to join our team who possesses a strong drive for results.

Location: Wellington, or Remote Role.

Overview of role

Duties for the Customer Success role will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimising churn.

Duties

• Develop and manage client portfolios.

• Sustain business growth and profitability by maximising value.

• Analyse customer data to improve customer experience.

• Hold product demonstrations for customers.

• Improve onboarding processes.

• Evaluate and improve tutorials and other communication infrastructure.

• Mediate between clients and the organisation.

• Handle and resolve customer requests and complaints.

• Help maintain Knowledge Base.

• Help write scripts for videos we build.

• Minimise customer churn.

Qualifications / Experience

• Relevant Communications or Marketing Degree.

• Highly organised and able to multi-task.

• Self-driven and proactive nature.

• Excellent communication and interpersonal skills.

• Demonstrate leadership qualities.

• Experience in customer facing support tools like Intercom.

• High computer literacy and ability to learn new software.

• Knowledge of customer success processes.

• Experience in document creation.

• Patient and active listener.

• Passion for service.

What makes Cognise different?

• We believe in weekends and life outside of work.

• We are totally focused on creating work that connects with our customers, and the World around us.

• Offering a great package & benefits.

• We are super passionate about what we do, and want our people to enjoy this exciting journey.

• To find out more about this opportunity please use our Contact Us or, to apply email and introduce yourself, attach your CV, with links to work hello@cognise.co

We are looking to add a technically savvy Product Engineer to join our team who possesses a strong drive for results.

Location: Wellington, or Remote Role.

Overview of role

Using high level front-end engineering skills to help build a SaaS product which simplifies corporate learning making it easier & more enjoyable for today’s workplaces.

Duties

• Translation of the UI/UX design wireframes to actual code that will produce visual elements of the application.

• Working with the small highly capable engineering team toward solving challenges with clear outcomes.

• Work with UI/UX design to bridge the gap between graphical design and technical implementation.

• Taking an active role on both sides and defining how the application looks as well as how it works.

Qualifications

• Minimum 2 years in a front-end development position.

• Bachelor's degree or higher in a related discipline e.g. Computer Science (preferred but not required).

• NZ Citizenship or Residency; or extended Work Visa (24 month).

What makes Cognise different?

• We believe in weekends and life outside of work.

• We are totally focused on creating work that connects with our customers, and the World around us.

• Offering a great package & benefits.

• We are super passionate about what we do, and want our people to enjoy this exciting journey.

• To find out more about this opportunity please use our Contact Us or, to apply email and introduce yourself, attach your CV, with links to work hello@cognise.co

Role Summary

We’re growing and we’d love to have another capable Learning Experience Specialist join the team.

Location: Wellington, or Remote Role.

Overview of role

Using professional level digital media skills to help showcase our SaaS product which simplifies corporate learning making it simpler, easier & more enjoyable for today’s workers.

Duties

• Working as part of a small cross functional team with product and design.

• Design, & build interactive engaging responsive learning content.

• Design led projects involving digital media e.g. Videos for knowledge base articles, Customer presentations, Public website media, and media for marketing collateral such as blogs.

Qualifications

• Minimum 2 years studying in a digital learning design role.

• A digital portfolio which demonstrates strong visual aesthetic, layout and typography skills applied to application, and product design.

• Some experience in e-learning creation tools like Vyond, Articulate Rise

• Strong interest in digital media and videography.

What makes Cognise different?

• We believe in weekends and life outside of work.

• We are totally focused on creating work that connects with our customers, and the World around us.

Offering a great package & benefits.

• We are super passionate about what we do, and want our people to enjoy this exciting journey.

• To find out more about this opportunity please use our Contact Us or, to apply email and introduce yourself, attach your CV, with links to work hello@cognise.co

We are looking for a savvy UX Interaction Designer to join our team who possesses a strong drive for results. Using professional level UX product skills to design new products as well as improve UX/design of our flagship SaaS product aimed at simplifying skills based learning making it simpler, easier & more enjoyable for today’s workers.

Location: Wellington, or remote role

Overview of role

The ideal Product UX-Designer should engage with customers, maximise value, field test concepts through prototyping and deeply understand the learning problems customers are trying to solve.

• Working as part of a small cross functional team with product, design and engineering to bridge the gap between graphical design and technical implementation.

• Solid experience with creating wireframes, storyboards, user and workflows.

• Create prototypes and conduct tests, iterating on the designs based on the test results.

• Conduct user research and discovery to inform design and drive innovation.

• Solid understanding of the product interface design workflow processes & UX.

• Help define the short and long-term design roadmap mapped to UX-problem solving outcomes.

• You're passionate about understanding (and keeping the team and clients informed about) current and emerging UX/UI trends.

Qualifications / experience

• Minimum 2-3 years UX-design in a digital UX or Interactive design role, or product based start-up.

• Experience and proficiency in Figma, and design tools like Adobe XD, Photoshop, Illustrator, plus prototyping tools.

• Experience working in an Agile environment with tools like JIRA, and rapidly producing design iterations in sprints.

• A digital portfolio which demonstrates strong visual aesthetic, layout and typography skills applied to product design.

What makes Cognise different?

• We believe in weekends and life outside of work.

• We are totally focused on creating work that connects with our customers, and the World around us.

• Offering a great package & benefits.

• We are super passionate about what we do, and want our people to enjoy this exciting journey.

• To find out more about this opportunity please use our Contact Us or, to apply email and introduce yourself, attach your CV, with links to work hello@cognise.co