Open Positions.

👋🏼 We’re moving the learning needle - come join us 😃

We’re looking to add team members across key roles.

To apply, email hello@cognise.co your CV, relevant experiences and tell us why you think you’ll be a great team fit.

  • Role Summary

    We’re growing and we’d love to have another capable Learning Experience Specialist join the team.

    Location: Wellington, or Remote Role.

    Overview of role

    Using professional level digital media skills to help showcase our SaaS product which simplifies corporate learning making it simpler, easier & more enjoyable for today’s workers.

    Duties

    • Working as part of a small cross functional team with product and design.

    • Design, & build interactive engaging responsive learning content.

    • Design led projects involving digital media e.g. Videos for knowledge base articles, Customer presentations, Public website media, and media for marketing collateral such as blogs.

    Qualifications

    • Minimum 3 years studying in a digital learning design role.

    • A digital portfolio which demonstrates strong visual aesthetic, layout and typography skills applied to application, and product design.

    • Some experience in e-learning creation tools like Vyond, Articulate Rise

    • Strong interest in digital media and videography.

    What makes us different?

    • We believe in weekends and life outside of work.

    • We are totally focused on creating work that connects with our customers, and the World around us.

    Offering a great package & benefits.

    • We are super passionate about what we do, and want our people to enjoy this exciting journey.

    • To find out more about this opportunity please use our Contact Us or, to apply email and introduce yourself, attach your CV, with links to work hello@cognise.co

  • We are looking for a technically savvy Customer Success Champion to join our team who possesses a strong drive for results.

    Location: Wellington, or Remote Role.

    Overview of role

    Duties for the Customer Success role will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimising churn.

    Duties

    • Develop and manage client portfolios.

    • Sustain business growth and profitability by maximising value.

    • Analyse customer data to improve customer experience.

    • Hold product demonstrations for customers.

    • Improve onboarding processes.

    • Evaluate and improve tutorials and other communication infrastructure.

    • Mediate between clients and the organisation.

    • Handle and resolve customer requests and complaints.

    • Help maintain Knowledge Base.

    • Help write scripts for videos we build.

    • Minimise customer churn.

    Qualifications / Experience

    • Relevant Communications or Marketing Degree.

    • Highly organised and able to multi-task.

    • Self-driven and proactive nature.

    • Excellent communication and interpersonal skills.

    • Demonstrate leadership qualities.

    • Experience in customer facing support tools like Intercom.

    • High computer literacy and ability to learn new software.

    • Knowledge of customer success processes.

    • Experience in document creation.

    • Patient and active listener.

    • Passion for service.

    What makes Cognise different?

    • We believe in weekends and life outside of work.

    • We are totally focused on creating work that connects with our customers, and the World around us.

    • Offering a great package & benefits.

    • We are super passionate about what we do, and want our people to enjoy this exciting journey.

    • To find out more about this opportunity please use our Contact Us or, to apply email and introduce yourself, attach your CV, with links to work hello@cognise.co

  • We are looking to add a technically savvy Product Engineer to join our team who possesses a strong drive for results.

    Location: Wellington, or Remote Role.

    Overview of role

    Using high level front-end engineering skills to help build a SaaS product which simplifies corporate learning making it easier & more enjoyable for today’s workplaces.

    Duties

    • Translation of the UI/UX design wireframes to actual code that will produce visual elements of the application.

    • Working with the small highly capable engineering team toward solving challenges with clear outcomes.

    • Work with UI/UX design to bridge the gap between graphical design and technical implementation.

    • Taking an active role on both sides and defining how the application looks as well as how it works.

    Qualifications

    • Minimum 2 years in a front-end development position.

    • Bachelor's degree or higher in a related discipline e.g. Computer Science (preferred but not required).

    • NZ Citizenship or Residency; or extended Work Visa (24 month).

    What makes Cognise different?

    • We believe in weekends and life outside of work.

    • We are totally focused on creating work that connects with our customers, and the World around us.

    • Offering a great package & benefits.

    • We are super passionate about what we do, and want our people to enjoy this exciting journey.

    • To find out more about this opportunity please use our Contact Us or, to apply email and introduce yourself, attach your CV, with links to work hello@cognise.co

  • We are looking for a savvy UX Interaction Designer to join our team who possesses a strong drive for results. Using professional level UX product skills to design new products as well as improve UX/design of our flagship SaaS product aimed at simplifying skills based learning making it simpler, easier & more enjoyable for today’s workers.

    Location: Wellington, or remote role

    Overview of role

    The ideal Product UX-Designer should engage with customers, maximise value, field test concepts through prototyping and deeply understand the learning problems customers are trying to solve.

    • Working as part of a small cross functional team with product, design and engineering to bridge the gap between graphical design and technical implementation.

    • Solid experience with creating wireframes, storyboards, user and workflows.

    • Create prototypes and conduct tests, iterating on the designs based on the test results.

    • Conduct user research and discovery to inform design and drive innovation.

    • Solid understanding of the product interface design workflow processes & UX.

    • Help define the short and long-term design roadmap mapped to UX-problem solving outcomes.

    • You're passionate about understanding (and keeping the team and clients informed about) current and emerging UX/UI trends.

    Qualifications / experience

    • Minimum 2-3 years UX-design in a digital UX or Interactive design role, or product based start-up.

    • Experience and proficiency in Figma, and design tools like Adobe XD, Photoshop, Illustrator, plus prototyping tools.

    • Experience working in an Agile environment with tools like JIRA, and rapidly producing design iterations in sprints.

    • A digital portfolio which demonstrates strong visual aesthetic, layout and typography skills applied to product design.

    What makes Cognise different?

    • We believe in weekends and life outside of work.

    • We are totally focused on creating work that connects with our customers, and the World around us.

    • Offering a great package & benefits.

    • We are super passionate about what we do, and want our people to enjoy this exciting journey.

    • To find out more about this opportunity please use our Contact Us or, to apply email and introduce yourself, attach your CV, with links to work hello@cognise.co

Applicants wanting to live & work in NZ:
Need a NZ/AU passport, or NZ residency, or a valid NZ work visa.